Frequently asked questions

Register free on the GSMROUTE platform. After registering, contact support on WhatsApp to have your account activated and to add funds to your wallet — the platform works on a prepaid wallet balance.

GSMROUTE sells at wholesale dealer pricing. Prices, requirements and delivery times for every service are shown once you sign in to your account, so trade rates stay private to customers.

All orders are paid from your account wallet. You top up the wallet once and spend the balance on any service. Any payment gateway fees are shown before you pay and are non-refundable; wallet funds are for buying services on the platform only.

You get a refund when an order is rejected or failed by the supplier with no result, cancelled before processing, charged twice, or when a delivered result is confirmed not working and the service is not marked “no refund”. Refunds return to your wallet, usually instantly. Request refunds within 7 days of delivery with your order ID and proof.

Refunds are not possible when wrong details were submitted (wrong IMEI, serial, model, network or username), when the device is blacklisted or reported lost/stolen, when a working result is no longer wanted, when credits/licences have already been used, or when the service description says “no refund” — for example the standing rule “Wrong Carrier No Refund”.

Orders still Pending and not yet sent to the supplier can usually be cancelled; some services also allow a cancel request while In Process. Completed orders, delivered credits/licences and started remote sessions cannot be cancelled. Accepted cancellations are returned to your wallet.

Delivery times shown on each service are estimates provided by the suppliers and are not guaranteed. Most orders are routed to the supplier automatically the moment you place them, and you can follow status in your dashboard.

You may only order services for devices you own or are authorised to service. You must not use the platform for stolen, lost, blacklisted or financed devices, or for anything that breaks the law in your country. Check your local law before ordering — the site carries a standing disclaimer that unlocking, repairing or changing an IMEI may be illegal in some countries.

Existing customers keep their balance and order history. Sign in with your registered email — we send a 6-digit code that expires in 10 minutes. If you cannot access that email, message support on WhatsApp with your account details.

Yes — API access is available so you can connect your own site or panel and place orders automatically. Keep your API key secret and respect the published rate limits.

Wallet balance cannot be withdrawn as cash or transferred outside the website, unless the law requires otherwise. A request to return unused wallet funds to the original payment method is reviewed case by case, and used funds cannot be withdrawn.

Message support on WhatsApp or call +91 94580 19905, or email [email protected] with your order ID. Support helps with API integrations, order queries and balance deposits.